{"id":1308,"date":"2026-02-24T09:43:17","date_gmt":"2026-02-24T09:43:17","guid":{"rendered":"https:\/\/muhasmed.co.uk\/?page_id=1308"},"modified":"2026-02-24T09:49:23","modified_gmt":"2026-02-24T09:49:23","slug":"return","status":"publish","type":"page","link":"https:\/\/muhasmed.co.uk\/index.php\/return\/","title":{"rendered":"Return"},"content":{"rendered":"<div class=\"row\"  id=\"row-1227365628\">\n\n\t<div id=\"col-727334987\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_515916936\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"418\" src=\"https:\/\/muhasmed.co.uk\/wp-content\/uploads\/2026\/01\/IMG_0126-1024x420.webp\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/muhasmed.co.uk\/wp-content\/uploads\/2026\/01\/IMG_0126-1024x420.webp 1024w, https:\/\/muhasmed.co.uk\/wp-content\/uploads\/2026\/01\/IMG_0126-300x123.webp 300w, https:\/\/muhasmed.co.uk\/wp-content\/uploads\/2026\/01\/IMG_0126-768x315.webp 768w, https:\/\/muhasmed.co.uk\/wp-content\/uploads\/2026\/01\/IMG_0126-1536x630.webp 1536w, https:\/\/muhasmed.co.uk\/wp-content\/uploads\/2026\/01\/IMG_0126-510x209.webp 510w, https:\/\/muhasmed.co.uk\/wp-content\/uploads\/2026\/01\/IMG_0126.webp 1862w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_515916936 {\n  width: 51%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"text-2947702139\" class=\"text\">\n\t\t\n<h1 class=\"uppercase\"><span data-text-color=\"primary\">return policy<\/span><\/h1>\n\t\t\n<style>\n#text-2947702139 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1844088782\">\n\n\t<div id=\"col-208131653\" class=\"col medium-6 small-12 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Refunds &amp; Exchanges<\/h3>\n<p>We only accept returns or exchanges if the product you received is <span data-text-color=\"primary\">defective or damaged<\/span>.<br \/>If you receive a defective item, please contact us at info@muhasmed.co.uk with your order details, a description of the issue, and clear photo evidence for verification.<br \/>Once we review your claim, we&#8217;ll notify you via email within a reasonable timeframe about your eligibility for a <span data-text-color=\"primary\">refund or replacement<\/span>.<br \/>If approved, we will either replace the product or issue a full refund using your <span data-text-color=\"primary\">original payment method<\/span>.<\/p>\n<h3>Shipping Guarantee<\/h3>\n<p>If your order does not arrive or gets seized, we will <span data-text-color=\"primary\">reship your package for free<\/span> under the following conditions:<br \/>* Free reshipping occurs after <span data-text-color=\"primary\">2 business days<\/span>, as most orders arrive within 3 days.<br \/>* If you entered an <span data-text-color=\"primary\">incorrect address<\/span> (e.g., missing apartment number), free reshipping is <span data-text-color=\"primary\">not available<\/span>.<br \/>The address is printed exactly as entered during checkout. However, we&#8217;ll offer you a <span data-text-color=\"primary\">40% discount coupon<\/span> for your next order as compensation.<br \/>* You may provide an <span data-text-color=\"primary\">alternative address<\/span> for reshipment, and we&#8217;ll use a <span data-text-color=\"primary\">different stealth method<\/span> for added security.<\/p>\n<h3>1st Time Purchase Policy<\/h3>\n<p>We would like to inform you that, due to the legal status of our products, certain districts may incur an additional delivery fee. This fee is necessary to account for the heightened level of patrol in those areas and varies from 20$ &#8211; 600$ and it is fully refundable depending on the assessed risk level of your location. We can&#8217;t issue a refund due to denial to comply to our terms.<\/p>\n<h3>Shipping Destinations<\/h3>\n<p>We ship <span data-text-color=\"primary\">worldwide<\/span> to all countries that allow delivery. However, we <span data-text-color=\"primary\">cannot guarantee delivery<\/span> to the following regions:<br \/>* India<br \/>* Middle East<br \/>Orders to these regions are sent <span data-text-color=\"primary\">at the buyer&#8217;s own risk<\/span>, and reshipping is not available if the package fails to arrive.<br \/>For all other countries (including the <strong>UK, USA, France, Italy, Spain, Germany, Ireland, Sweden, Greece, and Poland), delivery is fully guaranteed.<\/strong><\/p>\n<h3>Shipping Costs<\/h3>\n<p>We offer two shipping options:<\/p>\n<p><strong>* Flat Rate Shipping &#8211; $20.00<\/strong><br \/><strong>* Overnight Shipping &#8211; $35.00<\/strong><\/p>\n<p>Customers can select their preferred option during checkout<\/p>\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1605250775\" class=\"col medium-6 small-12 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>General Information<\/h3>\n<p>All orders are subject to <span data-text-color=\"primary\">product availability<\/span>. If an item is out of stock, we&#8217;ll contact you immediately to either:<\/p>\n<p>* Refund the <span data-text-color=\"primary\">full amount<\/span> using your original <span data-text-color=\"primary\">payment method<\/span>, or<br \/>* With your approval, source and ship the product once it becomes available.<\/p>\n<p>Please ensure you forward your order <span data-text-color=\"primary\">receipt<\/span>, order <span data-text-color=\"primary\">number<\/span>, and <span data-text-color=\"primary\">secret answer<\/span> for payment verification to avoid delays.<\/p>\n<h3>Delivery Location<\/h3>\n<p>Our products are available only to adults aged 19 and above.<br \/>All orders are shipped using <span data-text-color=\"primary\">DELTA, USPS, DHL, or FedEx prepaid delivery<\/span> services and are <span data-text-color=\"primary\">vacuum sealed<\/span> for freshness and discreetness.<\/p>\n<h3>Delivery Time<\/h3>\n<p>* Standard delivery: <span data-text-color=\"primary\"><strong>24-48 Hours<\/strong><\/span><\/p>\n<p>* Premium delivery :<span data-text-color=\"primary\"><strong> 6 &#8211; 12 Hours<\/strong><\/span><\/p>\n<p>Once shipped, your <span data-text-color=\"primary\"><strong>Tracking Number<\/strong><\/span> will be emailed to you.<br \/>You can track your order via the <span data-text-color=\"primary\"><strong>UPS, USPS, DHL, or FedEx<\/strong><\/span> website for real-time updates.<\/p>\n<p>Delivery times are estimates and start from the date of <span data-text-color=\"primary\">shipment<\/span>, not the date of order.<br \/>We aim to ship all orders within <span data-text-color=\"primary\">2 business days<\/span> (Monday-Friday, excluding holidays).<br \/>Please note that delivery times may vary depending on the courier, destination, and order contents. Some products may arrive in <span data-text-color=\"primary\">separate shipments<\/span>.<\/p>\n<h3>Delivery Instructions<\/h3>\n<p>* All products are shipped in <span data-text-color=\"primary\">airtight, smell-proof, and vacuum-sealed<\/span> packaging.<br \/>* Canna card may be requested for security purposes<br \/>* Packages are <span data-text-color=\"primary\">plain and unmarked<\/span> for privacy.<br \/>* Please ensure your <span data-text-color=\"primary\">correct name and address<\/span> are provided for successful delivery.<br \/>* Delivery to major cities takes <span data-text-color=\"primary\">1-3 days<\/span>, and to rural areas <span data-text-color=\"primary\">3-5 days<\/span> (depending on courier services).<\/p>\n<h3>Damaged or Lost Packages<\/h3>\n<p>If your package arrives <span data-text-color=\"primary\">damaged or missing<\/span> items, please contact us immediately at info@muhameds.co.uk with photos and order details so we can assist you promptly.<\/p>\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1308","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.3) - 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